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Lithuania Sets the Standard in Public Services in the EU

Lithuania Sets the Standard in Public Services in the EU

According to the 2023 Digital Decade Report, Lithuania excelled with 84 points for public services for citizens (EU average: 77), 94 points for public services for businesses (EU average: 84), and an impressive 92 points for access to eHealth records (EU average: 72).

The number of e-government users has increased to 83% against the EU average of 74. Lithuania also scores very well on transparency of service delivery, design, and personal data (78 compared to the EU average of 65).

Lithuania seems to be on track to meeting the Digital Decade target of 100% citizens with access to electronic health records by 2030. There are only a few private sector geriatric nursing homes and mental health facilities that have yet to be connected to the system.

Minister of Economy and Innovation, Aušrinė Armonaitė, affirms Lithuania’s trajectory, stating, “It is clear that we are moving in the right direction and further strengthening Lithuania’s competitive advantage as one of the most digitized countries in the world.”

On digital skills, Lithuania’s performance has room for improvement, although it has made important progress in some indicators over the recent years, particularly in the area of ICT specialists. Still, Lithuania will need to continue the sustained efforts in view of the Digital Decade digital skills’ 2030 targets.

Almost half of the Lithuanian population master at least basic digital skills, slightly below the EU average (49% vs. 54%). The data on above basic digital skills show a similar difference, where Lithuania scores 23% against the EU average of 26%. The share of ICT specialists in total employment is 4.4%, below the EU average of 4.6% but significantly higher than last year (3.8%) and thereby converging quickly with the EU average.

Lithuania performs relatively well on digital infrastructureand a positive outlook is noticeable both in fixed and mobile connectivity The roll-out of Fixed Very High Capacity Network (VHCN) has levelled up covering 78% of households, above the EU average of 73%.  

Lithuania continues to perform close to the EU average on most indicators tracking the digitalisation of business. The share of SMEs selling online, and overall e-commerce turnover are higher than the EU average.

The Ministry of Economy and Innovation has prepared a National Digitalization Plan for 10 years. This strategic roadmap encompasses key pillars such as:

Digital Skills and ICT Professionals: Aiming for 80% of the population aged 16-74 to possess basic digital skills, alongside ambitious targets for ICT employment diversity.

Digital Infrastructure: Setting sights on ubiquitous 5G connectivity, sustainable semiconductor production, and pioneering quantum acceleration technology.

Digital Transformation of Businesses: Fostering a landscape where cloud computing, big data, and artificial intelligence empower businesses, with a focus on digital intensity for SMEs.

Digitization of Public Services: Striving for universal access to online essential public services, alongside ensuring seamless access to medical records and secure electronic identification (eID) tools.

Erika Kuročkina, Vice Minister of Economy and Innovation, underscores the significance of this plan, emphasizing its alignment with EU digital objectives and its role in consolidating Lithuania’s digital evolution.